This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

lack of concern

Posted By beenz

"lack of concern"

About: General practices in Lothian

(as the patient),

Last week I called my gp practice and complained about chest pains, shortness of breath and palpitations.

I was told I'd get a call back which I did five and a half hours later which I find unacceptable,  just to think a doctor has had lunch before getting back to a patient who incidentally had already been in hospital with a serious heart condition (I'm on my second pacemaker) as I felt it necessary to phone an ambulance.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ann Thomson, Team Leader - Patient Experience, Patient Experience Team, NHS Lothian 3 years ago
Ann Thomson
Team Leader - Patient Experience, Patient Experience Team,
NHS Lothian

Submitted on 17/11/2020 at 10:55
Published on Care Opinion at 10:55

Dear beenz,

Thank you very much for sharing your feedback regarding the length of time it took for you to receive a call back from your GP. I can appreciate how worrying this must have been for you particularly with the medical history you described and I was glad that you knew to call for an ambulance if you thought it was needed.

I can explain that the majority of GP practices operate as independent practices and I wonder whether you might want to consider contacting the GP practice directly to share your feedback with them.

I do hope that the call from the GP was helpful for you and that you are now feeling better.

With best wishes,

Ann

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k