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Nurse experience and compassion - second to none

Posted By LC79

"Nurse experience and compassion - second to none"

About: Adult Specialist Services / Alcohol Related Long Term Conditions

(as a service user),

I was diagnosed with chronic pancreatitis in July 2019 and took the opportunity of being offered an Alcohol Related Long Term Health Conditions Nurse, Kirsty. 

Kirsty has been an incredible asset to my health problems; we would meet weekly and discuss my health conditions and concerns. Any questions I have she answers me with reassurance and explanations.

As covid-19 came into action, we have continuously maintained contact via telephone. On one occasion when I was concerned about my symptoms, Kirsty visited me with full PPE to check my vitals and observe my physical condition.

As my diagnosis has recently undergone scrutiny, Kirsty has always been there to offer support and guidance, even during times when we haven't had appointments booked. Kirsty has also liaised on my behalf with my Hepatology Consultant.

I feel very confident with Kirsty, and feel like I can be up front and honest without any judgement from her. In my experience, this is a key attribute to a good working relationship and without her I believe my lifestyle changes would have been a far greater challenge to achieve.

I have worked with numerous health professionals in my life. I value Kirsty as an integral part of helping me with my health problems and (hopefully, someday) recovery; her experience and compassion are by far second to none.

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 3 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 26/12/2020 at 23:12
Published on Care Opinion at 23:12

picture of Jane Danforth

Thank you so much for sharing your experience and your praise for Kirsty. I'm so sorry it has taken such a long time to respond to your experience of care. We try to respond promptly as a rule and I'm not clear why this has not happened on this occasion. I have let the team know about it.

It was wonderful to read what a difference Kirsty has made to your care with her reassurance, support and compassion. It's clear she has made an enormous difference and given you hope for recovery.

I would like to take the opportunity to wish you improved health as a benefit of the lifestyle changes recommended by the team on your journey of recovery in 2021.

Best Wishes

Jane

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