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"COVID-19 testing"

About: NHS Greater Glasgow & Clyde

(as a service user),

I recently attended for a Covid test at the Emirates arena. I had felt a bit under the weather for a few days and then developed a dry, wheezy cough and sore throat, so thought it would be safer to get tested. I was a bit upset and anxious when I arrived as I didn't know what to expect and was worried that if I did have the virus I may have passed it on to other people without knowing. The staff there put me at ease right away and the place was very efficiently run. I was given a swab and asked to pull into a space, where a very kind worker talked me through how to use it. He really helped make the process much less worrying and made me feel so much better. My test was done in less than 15 minutes and I got my results that evening. Thankfully they were negative!

Just wanted to let the team at the Emirates Arena know what a fantastic job they're doing, making a scary experience much less worrying. You're the best! 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 20/11/2020 at 15:27
Published on Care Opinion at 15:27


picture of Kevin Torbet

Dear Coughy McWheezy

Thank you for taking the time to leave such lovey feedback in regards to your experience of using the testing centre at the Emirates Arena.

I was really pleased to hear that the staff made you feel comfortable and relaxed in what must have been an extremely worrying time.

It was also nice to read how the staff explained the whole process to you in a easy to understand manner and you were made aware of when you would receive your results.

I'm glad your results came back as negative and I will happily pass on your comments to all the staff involved at the Emirates Arena I'm sure they will be delighted to hear your experience was so good.

Kind regards

Kevin

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