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"In need of medical advice and feeling ignored"

About: The Willow Group

(as the patient),

I feel very unsafe concerning health as a patient registered here.

I have a chronic disease and I suffer from allergies.

When I went for an allergy test to identify to what I can react, I reacted to everything, so no clear specification was possible.

I am interested to know at present if I can get a flu jab or not, as the flu jab is to be given with no specific information about side effects provided, as you would have as a patient getting any medicine from the Pharmacy.

I gave a call accordingly to reception to ask how I can contact my GP just to get the medical advice in this respect.

I was told I need to go online to book an appointment, which I did, with no effect yet.

The decision is important as everybody is advised to get a flu jab through an intensive vaccination campaign, but I feel cut off from the required medical advice I need to know if I can take the flu jab or not, with the specificity of my health!

In full contrast with my experience, my husband is registered elsewhere and was given immediate attention, and he gets return calls from his GP whenever he contacts the medical centre.

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Responses

Response from The Willow Group 3 years ago
The Willow Group
Submitted on 20/11/2020 at 09:07
Published on nhs.uk at 12:37


Dear Sir/Madam,

Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback.

I am very sorry to hear that you are unhappy with the service that we are providing.

For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on FGCCG.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. Please also give as much detail in your email to help my team look into your concerns raised.

We are sorry that you are unhappy with the service provided.

Yours faithfully,

Kevarnna Langridge

Patient Experience Manager

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