This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Night shift

Story from nhs.uk

"Night shift"

About: University Hospital (Coventry)

This is on behalf of my mother who gave me permission to complain for her. On the night of the 3rd of October a nurse came up to me and told me she wanted to check my pad, I said to her why you don’t normally, she insisted she did I always check it she said. I know she hadn’t, without my consent she got a male bank nurse to check it. I made my concerns known to the staff they gave me a leaflet to complain to PALS I have tried to ring them but I don’t get any satisfaction

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from University Hospital (Coventry) 3 years ago
University Hospital (Coventry)

Submitted on 16/11/2020 at 16:07
Published on nhs.uk on 17/11/2020 at 06:44

Hello Norma, I am very sorry to hear that your mothers experience at University Hospital, Coventry was not what she was expecting. It is our top priority to ensure patients feel reassured and at ease during any appointment and we are sorry that this was not the case on this occasion. I will pass your comments on to the relevant team, but if you would like to raise this issue further, you can also contact our PALS Service via their web form https://www.uhcw.nhs.uk/complaints/ or email feedback@uhcw.nhs.uk. Alternatively, you can write to us at the following address: PALS University Hospital Clifford Bridge Road Coventry CV2 2DX. If you do decide to contact us, please make us aware that you have left comments on the NHS website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k