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"Poor Communication "

About: Royal Bolton Hospital

Got an appointment letter from the eye unit for my glaucoma check up and it said not to drive as I would be having drops in my eyes which is what had usually happened over the last few years I had been attending. A couple of days before my appointment I had a phone call from Bolton to check I was not showing any signs of having COVID and telling me I would be having drops and not to drive and I was also told to come on my own. My husband finished work early as he has a long drive home which meant he lost half a days pay which of course is always fine as my eyes are more important. I arrived at the hospital to get told within minutes I wouldn’t be having drops as they wanted me out the hospital as quick as possible!! I only got the appointment letter a few weeks ago but the phone call was three days before my appointment. Is there no communication going on why was I told not to drive? I could have drove myself instead of my husband rushing home to take me for no reason at all.

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Responses

Response from Royal Bolton Hospital 2 years ago
Royal Bolton Hospital
Submitted on 08/10/2021 at 11:05
Published on nhs.uk at 14:42


Thank you for sharing your comments with us. I am sorry for your experience. If you would like us to look into this for you, please email PALS@boltonft.nhs.uk and we will do our best to help.

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