"Reassuring student nurse"

My first eye injection. I felt anxious   The whole team was great. Everything was explained and care was taken to ensure I understood what was happening.

I would like to bring your attention to the student nurse in the injection clinic. Unfortunately I didn’t record her name. She was a calming influence throughout the procedure, Making sure I was completely settled and generally reassuring me throughout the procedure. She made a rather unpleasant procedure bearable through high level communication skills including good listening and showing she understood my situation. She was caring and professional throughout. Had she not introduced herself as a student and been wearing a student uniform I would never have suspected/ known she was a student.

I have to return for several more injections and I am considerably more confident about them as a direct result of the student nurse's care