As a full time carer for my 102 year old mum I need all the help I can get. Through SDS I receive an hour and a half daily for personal care and 4hrs per week respite/companionship for my mother. The carers are phenomenal. I cannot praise them enough but the company’s management leaves a lot to be desired.
They, the management, all work from home through the pandemic. The invoices arrive promptly for payment but I have had to plea for them to be returned with receipts so that my paperwork can be submitted to the Council when requested. Last month I received the paperwork requested for the first time since May. Ive requested a rota several times and received one today. ( Your site was highlighted hence this complaint). Ive had to resort to photocopying the invoice and cheque prior to posting payment ( the office not being open) so that the Council have proof of payment.
The carers lately have been arriving 1 hr late without prior notice. It turns out that the office has changed their slots, but I am never informed of changes.
It is obvious to me that the carers are stressed but they dare not complain to the client.
New carers appear without introduction and I have to spend time showing them the procedures. Anyone wearing PPE can walk in and I have spoken to the office stating that I’m not happy about this. I would prefer to know which carer to expect in advance.Burglaries have taken place in our street recently and the movements of the carers around here would be easily observed.
Staff attitude
Team work