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"A service that made a real difference."

About: Bromley Healthcare / Bladder and bowel management (continence)

(as a service user),

I was sent to the bladder and bowel service after having repeated urinary infections. The bladder nurse was very friendly and after a few tests which showed urinary retention, referred me on to see the urologist. The urologist was not very helpful at all and discharged me without any further investigations.

Thankfully I was still under the care of the bladder nurse and she did another referral to a different urologist as she could see that my problems hadn't been resolved. This new consultant was lovely and did further tests which led to me having a small operation. The surgery was a success and I have remained well since then. 

If it hadn't been for the bladder nurse, who took my concerns seriously and re referred me, I would still be unwell today. So I just wanted to say thank you and to highlight how essential this service is. I'm very grateful for being listened to and believed, and feel lucky that I had the bladder nurse to help me get my quality of life back. Thank you. 

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Responses

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare 3 years ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare
Submitted on 11/11/2020 at 17:14
Published on Care Opinion at 17:14


Dear Atlasjt68,

Thank you for taking the time to provide feedback of your positive experience of the Bladder and Bowel Management Service (BBM).

I am so pleased to hear that the Bladder Nurse was able to help with your care and you have recovered well from your operation.

I will forward your comments onto the BBM Service Lead to cascade to the team - who I am sure will appreciate your kind words.

With best wishes, Sharon

Sharon Cranfield, Patient Experience Lead, Safer Care Team

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