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"Brilliant hospital"

About: Royal Stoke University Hospital

Brought my husband into A&E, was very worried about the waiting time etc as he was so unwell. Never been through A&E so fast it was amazing. Within 40 mins he had seen triage, doctor and sent to SAU. after having X-ray and scan it was discovered he had a blockage( we knew this as he had not been yo the loo for 2 weeks). Not being able to stay with him I left him there. Later on, his surgeon phoned to tell me that he was going to have to have surgery and would be operated on that day. She explained what she was going to do and would phone me back after the op, which she did. Thought that was the end of that, unfortunately he had an internal bleed and she needed to open him up again to stop the bleeding, which she did. Hopefully he is now on the mind. During all this I have been kept up to date with his operations and when I phone ward 108 and ask about his welfare they have been brilliant. I cannot fault the hospital and very grateful for all the staff involved in his care, not only caring for him but also having the time to let me know his progress as I know they are all busy. Thank you so much. I’m just looking forward to him coming home, but I know he’s in good hands. Thank you.

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Responses

Response from Royal Stoke University Hospital 3 years ago
Royal Stoke University Hospital
Submitted on 06/11/2020 at 15:09
Published on nhs.uk on 07/11/2020 at 13:26


Thank you for taking the time to provide us with your feedback. It is lovely to hear that your husband was diagnosed and treated so quickly and I wish him a speedy recovery. I have shared your kind words with the teams who cared for your husband and I know they will be delighted to receive them. Feedback like yours really does help to lift spirits during these very difficult times.

Kind Regards

Angela Grocott

Head of Patient Experience

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