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"Not very Equality friendly"

About: Valley Road Surgery

For people with non-visible disabilities, it is very intimidating to be confronted by a sign on the door that tells you to wear a mask.

Those who cannot do so for medical reasons are exempt and you’d expect a GP surgery to know this.

According to the Equality Act 2010, you may not discriminate against people because of a medical condition. That means you cannot deny anyone entry for not wearing a mask. You also may not quiz people on their health as a condition of providing a service – even if you work in the medical industry.

The government guidelines around exemptions state: Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign.

This is a personal choice, and is not necessary in law.

Those who have an age, health or disability reason to not wear a face covering should not be routinely asked to provide any written evidence of this. Written evidence includes exemption cards (end of govt advice)

The signage is not Equality-compliant, it is discriminatory and I hope the surgery addresses this as a matter of urgency.

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Responses

Response from Valley Road Surgery 3 years ago
Valley Road Surgery
Submitted on 02/12/2020 at 16:25
Published on nhs.uk at 18:23


Thank you for very helpful feedback and we apologise that the signage regarding wearing of face masks seemed intimidating. We changed the sign immediately to include the exemption clause. I will like to thank you once again for alerting us to this.

Kemi Olayiwola

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