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Care Opinion

Poor care - Ward 10D

Posted By pepperbq45

"Poor care - Ward 10D"

About: Queen Elizabeth University Hospital Glasgow / Orthopaedics (Wards 10a, 10b, 10c &10d)

(as a parent/guardian),

My elderly relative had recently been discharged from ward 10D in the QUEH in Glasgow following an emergency surgery after breaking her ankle. The overall cleanliness of the ward was very poor, and she even stated that after she was assisted to the toilet using a bed pan that the staff member helping her do so poured the urine down the sink as opposed to disposing of it correctly in the sluice. There was also several times she was left soiled in her own urine because staff members wouldn’t attend to the buzzer. I wouldn’t usually complain as I know how stretched the service is, but that’s 2 family members that have been admitted to this ward and received terrible care.  

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 06/11/2020 at 11:12
Published on Care Opinion at 11:12

picture of Nicole McInally

Dear Pepperbq45

I am sorry to hear that your relative broke her ankle and I hope it is healing well.

I am disappointed to read about your relative’s experience in hospital.This is not the standard of care we expect for our patients and I have passed your feedback on to the senior management team responsible for Ward 10D and asked that they respond to your concerns.

Please pass on my sincere apologies to your relative.

Kind Regards

Nicole

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 24/11/2020 at 12:18
Published on Care Opinion at 12:18

picture of Nicole McInally

Dear Pepperbq45

My apologies for the delay in responding.

We are very sorry to hear about your concerns about aspects of your relatives’ care and experience of ward 10D.

We would welcome the opportunity to respond to your concerns, with your relative’s consent, would you be able to provide their personal details to allow us to investigate. Can you please email Morag.Busby@ggc.scot.nhs.uk

Kind regards

Morag Busby

Lead Nurse - Orthopaedics

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