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"Outstanding service sorted me out"

About: Royal Cornwall Hospital (Treliske)

Monday morning 2nd November visit to ENT Aural care. Having had severely restricted hearing for several weeks the treatment received cleared the problem. The nurse was very thorough and despite stubborn wax cleared without pain. I do receive regular treatment and always have a good experience nothing is too much trouble and despite the pressures of getting patients seen especially now during Covid it is always calm and you you receive personal individual treatment.

Thank you

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Responses

Response from Karen Yelland, Senior Staff Nurse, Aural Care and ENT, Royal Cornwall Hospitals NHS Trust 3 years ago
Karen Yelland
Senior Staff Nurse, Aural Care and ENT,
Royal Cornwall Hospitals NHS Trust
Submitted on 04/11/2020 at 13:02
Published on Care Opinion on 05/11/2020 at 10:28


My name is Karen and I am the Sister for Aural Care and ENT Outpatients.

I would like to say on behalf of the team how grateful we are to you for taking the time to let us know we are providing a great service, it means a lot to us when we are recognised for the care we provide.

I will share this compliment with the team and I know they will be delighted.

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