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My Op

Posted By JaniceSue

"My Op"

About: Royal Cornwall Hospital (Treliske) / General medicine Royal Cornwall Hospital (Treliske) / General surgery

(as the patient),

Wow, if this was TripAdvisor I'd be giving 5 stars +.

From the start of my experience a few weeks ago, through to my surgery, which ended up more extensive than anticipated and to my care in recovery and on the ward I have nothing but praise for every single person I encountered.

My surgeon, Ms Julian - matter of factly reassuring,  professional, courteous and yet kind and considerate at all times.  The admissions team and their happy disposition. Tom and his anesthetics team - proper charmers. And all the guys from catering (Martin and Barbara) to nurses including Verity, Chris, David.  And all those whose names I didn't catch or remember - everyone of them treated me with dignity and respect throughout. 

Hospital surgery and stays are never much fun but Treliske and it's staff are one of the best places to be

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 05/11/2020 at 14:18
Published on Care Opinion at 14:18

picture of Jess Saunders

Dear JaniceSue,

Thank you for taking the time to share your story with us, it was lovely to see such positive comments about the staff who looked after you. It would be great if you could let us know which wards you visited at the Royal Cornwall Hospital, either by replying to this message or by emailing rch-tr.ppi@nhs.net if you do not feel comfortable sharing this information on here. Once I know where you received care, I will be able to make sure the staff you have mentioned get a special 'thank you' for all their hard work.

Thank you again for taking the time to get in touch.

Wishing you all the best with your on-going recovery.

Jess

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Update posted by JaniceSue (the patient)

Hi Jess,

More than happy to respond. Would love the guys at the hospital to know how magic they are.

I was in Eden Ward Bay C

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 06/11/2020 at 08:06
Published on Care Opinion at 08:06

picture of Jess Saunders

Thank you JaniceSue - I will share this with them.

Take care,

Jess

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Response from Natasha Trewhela, Matron Gynaecology and HIV, Royal Cornwall Hospitals NHS Trust 3 years ago
Natasha Trewhela
Matron Gynaecology and HIV,
Royal Cornwall Hospitals NHS Trust

Submitted on 06/11/2020 at 10:27
Published on Care Opinion at 13:04

Hi thank you so much for your feedback which I will share with the Eden ward staff, It's lovely to receive such lovely comments and such a boost for the team,

wishing you a speedy recovery

Tash

Matron for Eden ward

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