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Exemplary from start to finish

Story from nhs.uk

"Exemplary from start to finish "

About: Burnley General Hospital

I was extremely stressed with an eye problem, I was referred at 10:30 pm by my optician, the next day I was called and given an appointment for the day after. I have started treatment and feel elated. The staff were all second to none.

Given the extra pressure from covid etc I was very impressed.

You’ve all cheered me up and taken my mental state from almost panic attack at 4am this morning to calm, from the bottom of my heart thank you so much.

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Responses

Response from Burnley General Hospital 3 years ago
Burnley General Hospital

Submitted on 02/11/2020 at 08:58
Published on nhs.uk at 16:10

Many thanks for taking the time to provide your feedback about your recent visit to the Ophthalmology Department at Burnley General Teaching Hospital.

Our staff always strive to deliver safe, personal and effective care and it will be a pleasure to pass your thanks on to the team so they have the opportunity to see how much you appreciate the care and service they provide.

If there is anything further you would like to tell us about your experience then you can contact patient experience on 01254 734087 or by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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