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"Pharmacy totally incompetent! "

Waited 30 mins for my appointment which was annoying as they expect you to arrive 10-15 mins early but can’t stick to their schedule. 45 mins waiting to be seen in total. Receptionists were nice, doctor was nice no complaints there. Sadly though after it took 5 attempts to get an appointment I was told by the doc I could have done the consultation over the phone, not in person and had my prescription/medication sent to my door. Annoying. On top of that the Pharmacy was absolutely useless, I waited 1h for my prescription to be filled 45 mins of that hour I was first in the que! There were 5 people working in the pharmacy at the time it just beggars belief, I would hate to see them on a busy day. There was literally no one else there other than me. So in short I spent just shy of two hours - sat on a hard plastic chair with a bad back - waiting for an appointment which could have been done over the phone and a prescription which could have been posted directly to my home. Unnecessarily making a tube journey and exposing myself to covid for no reason at all! Fab job!

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Responses

Response from Mortimer Market Centre 3 years ago
Mortimer Market Centre
Submitted on 10/11/2020 at 13:06
Published on nhs.uk at 21:25


We are sorry you had to wait some time to be seen

We try our best to see patients virtually during the pandemic but sometimes there is a clinical need to see someone face to face. As you were seen face to face the pharmacy staff need to prepare the medication alongside their other work, including preparing the postal medication. I’m sorry if it means you were kept longer than expected. You are more than welcome to call me to discuss. Thank you for your positive comments about the staff.

Elizabeth Nelson-Smith –

Sexual Health Business and Infrastructure Manager

Mobile Number 07729388355

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