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No grumbles whatsoever

Posted By scorecardmg65

"No grumbles whatsoever"

About: Community Therapy Services / Nottingham West Community Therapy DHU Healthcare CIC / NHS 111 East Midlands Ambulance Service NHS Trust / Emergency ambulance

(as a service user),

The lady who came this week from NHS South Notts gave us a lot of guidance, and I have to say yes I was delighted by everything she did. I'm 95 and my wife is 94, and Rachael gave us excellent treatment and guidance, helping us by installing rails and all kinds of things to make life easier for us both.

And while I'm here, I want to mention about the weekend - on Sunday, I had pains in my chest, a family member dialled 111 and received excellent advice. My Dr rang me on Monday morning, and told me I must get the paramedics in. They came with all their equipment, and they tested for everything and I have to say they were magnificent. It turns out my heart was perfectly alright, I had just strained a muscle in my chest.

But generally, I am delighted and very impressed by all the treatment my wife and I have received from the NHS. Fortunately, we are very well and healthy and coping in our own house. We have no grumbles whatsoever, and everybody, from the paramedics, to my GP, to the lovely person at 111, to Rachael from Notts, and everyone else over the years, I want to thank them for the kind, dignified way they have consulted with us. They have never failed to make us feel wanted, never failed to make us feel important, and not once have they ever left us feeling like just some old people.
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Responses

Response from Judith Brown, Patient and Public Engagement Lead, Corporate Governance, DHU Health Care CIC 3 years ago
Judith Brown
Patient and Public Engagement Lead, Corporate Governance,
DHU Health Care CIC

Submitted on 06/11/2020 at 11:13
Published on Care Opinion at 11:13

Good morning scorecardmg65,

Thank you for taking the time to write a post acknowledging the excellent care and advice you have received from all the services recently and in particular regarding your recent experience with the NHS 111 service provided in your area by DHU Health Care CIC.

We try our best to provide a high level of care and we are always encouraged when patients and their families take the time to tell us how we did.

I am very happy to hear that you have had a good experience with the NHS 111 service and hope you are now recovering well and I wish you and your wife well for the future.

It is pleasing when we receive reports about staff to thank them for their input and this often proves to be very motivational for our staff. I will share your comments/feedback with the team.

Best wishes

Judith Brown

Patient Experience Lead (DHU Health Care CIC)

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Response from East Midlands Ambulance Service 3 years ago
East Midlands Ambulance Service

Submitted on 16/12/2020 at 14:21
Published on Care Opinion at 14:21

Dear Scorecardmg65,

Thank you so much for taking the time to share your experience of our service with us. I am very pleased to hear our ambulance crew were able to check you over and that it wasn't anything more serious. I do hope you are feeling better now.

If you are able, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 or email emas.pals@nhs.net.

Best wishes,

Wendy Bainbridge
Ambulance Operations Manager for Nottinghamshire
East Midlands Ambulance Service

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Response from Sallyanne Wilson, Head of Service - Community Therapy South Nottighamshire, Nottingham West Locality, Health Partnerships 3 years ago
Sallyanne Wilson
Head of Service - Community Therapy South Nottighamshire, Nottingham West Locality,
Health Partnerships

Manage community services in the NHS

Submitted on 15/01/2021 at 11:37
Published on Care Opinion at 11:37

Thank you so much for taking the time to respond to let us know about your experience. I am pleased that you found the support and guidance from Rachel useful. I will be sure to pass on your kind words to her.

We are very proud of the rapid response service we offer and are committed to ensuring that we can support individuals to remain safe in their own environment. Often small pieces of advice and simple pieces of adaptive equipment can make significant changes to how people manage at home. I am thrilled you have found these to be beneficial and sincerely hope both you and your wife are continuing to thrive at home.

Please do not hesitate to come back to us if you feel you would benefit from further advice or support. You will have been given a contact number to enable you to self refer to our service in the future. We are only a phone call away. Best Wishes for your future health.

Sallyanne Wilson

Community Therapy Service Lead Nottingham West.

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