This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Flu Jag

Posted By Thanksful

"Flu Jag"

About: NHS Lanarkshire

(as a carer),

My elderly mother (84) was so worried about waiting to hear about her flu jag so she was delighted when she got her letter in with her appointment.

She lives in a village which only has an hourly bus service to Airdrie where She had to go for her jag.

She attended today and she had got her days mixed up and was not actually due her jag today and they refused to give her it and she had to go back outside and wait in this cold day for 50 mins for her bus.

Where is patient centred care in all of this when She will need to make this journey again when we are trying to reduce travel in this vulnerable group.

I work in the NHS myself and think this is appalling treatment for an old women.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Maureen Dearie, Locality Manager for Clydesdale Health and Social Care Partnership, NHS Lanarkshire 3 years ago
Maureen Dearie
Locality Manager for Clydesdale Health and Social Care Partnership,
NHS Lanarkshire

Submitted on 29/10/2020 at 15:18
Published on Care Opinion at 19:09

Thank you for taking the time to share your feedback. I would like to apologise for the upset that this would have caused your mother and I will explore why she was not offered her vaccination. I would therefore be grateful if your mother would be willing to give me a call on 01236 772200 to discuss her experience and we can make alternative arrangements for her to receive her vaccination.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k