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Day case, endoscopy

Posted By Rufdi 1

"Day case, endoscopy"

About: Pilgrim Hospital / Gastroenterology

(as the patient),

I have had to attend 3 times over 3 months for different endoscopic procedures and each time felt quite anxious but on every occasion I was put at ease by the clinical staff and given excellent care. The endoscopist had a great sense of humour and even made me laugh! This helped to reduce my anxiety too. Despite a couple of admin errors (my letter said to go to Boston when I had been told it would be at Louth) and also me having to chase up my results from the initial procedure 5 weeks later, I can't really fault the care I received. From having no letters to then getting 3 copies in the post was quite amusing. I fully appreciate the extra stresses that all NHS workers are under due to covid and their professionalism and dedication despite that. I also appreciate the fact that I was seen so quickly after my referral.

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Responses

Response from Catherine Hollingsworth, Diagnostic Matron, United Lincolnshire Hospitals NHS Trust 3 years ago
Catherine Hollingsworth
Diagnostic Matron,
United Lincolnshire Hospitals NHS Trust

Submitted on 29/10/2020 at 10:12
Published on Care Opinion at 10:12

Dear Rufdi1

I am so please to hear that your experience in our Endoscopy service made you feel at ease and even be able to have a laugh. I’m sorry that you experienced some mixed messages with the letters. Thank you so much for your lovely message – COVID has certainly had an impact on everyone however I am glad that you felt our staff provided a good friendly and quality service to you.

Kind regards

Catherine

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Response from United Lincolnshire Hospitals NHS Trust 3 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 30/10/2020 at 14:40
Published on Care Opinion at 14:40

Hi Rufdi1

Thank you for the lovely feedback on behalf of the Endoscopy team. I want to take this opportunity to let you know how humbling it was to receive your kind note of support and encouragement. I have taken the liberty of sharing your kind words with the team members, no doubted will put a smile on their faces.

Once again I sincerely appreciate your feedback. Thank you for taking the time and letting us know about your experience especially during these unprecedented time.

Kind regards

Susan Mathews

Deputy Sister, Endoscopy Unit

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