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"Excellent treatment under most difficult…"

About: Pilgrim Hospital

20/10/20. Following my collapse at home an ambulance was called. The Paramedics team was very thorough and convinced me to go to the hospital. The A&E Department was also thorough, attentive and professional even though I had to wait some 9hrs for a bed to be made available. Mainly because I had to use a CPAP machine and a side ward was necessary. I was offered refreshments while waiting and enquiries were constantly made regarding my condition. Following the bed being made available in the Integrated Assessment Centre (room 6) I was looked after extremely well with all manner of tests being conducted. From support staff to nursing staff, Doctors and Specialists I was treated very well and professionally. The patience of all these professionals was excellent. The place was clean and all efforts were made to keep patients safe. The food in the main was very good (you can't make everybody happy) the facilities maybe could be improved. Wet shaving was difficult without plugs in the sinks. All in all I would not criticise my treatment but it would have been better if I were allowed some form of distraction to be brought in but this was not allowed because of Covit19. Well done A&E and IAC. Take several Pats on the back.

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Responses

Response from Holly Carter, Matron, Emergency Department, United Lincolnshire Hospitals NHS Trust 3 years ago
Holly Carter
Matron, Emergency Department,
United Lincolnshire Hospitals NHS Trust
Submitted on 28/10/2020 at 14:23
Published on Care Opinion at 14:23


Hi

Many thanks for your lovely words about Emergency Department in such testing times - we all endeavour to try our best and I’m so pleased you had such a positive experience.

Your feedback will be welcomed by the team!

Kind Regards,

Holly Carter- Senior Sister

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