"Terrible customer service "

I attended with my sister for her outpatient appointment to do with her skin. We attended when COVID restrictions were in place I.e only one person per appointment ideally.

My sister is 17 but suffers terribly with anxiety and talking to strangers hence why I attended with her as it was a very important appointment that she had been waiting over a year for. My sister was concerned that without someone with her that she wouldn’t be able to get across what she wanted or express how important it was or even understand and take in what the doctor was saying. On arrival we were greeted by a worker in blue who I presumed was a nurse. They asked where we needed to go and who it was for. They then asked me to wait outside as I couldn’t go in with my sister even though I had try to explain. The nurse was not listening and then told us to wait outside as two of us couldn’t be inside. My sister got visibly upset so the nurse said they would speak with the doctor. We waited outside and the nurse came and spoke with us again. They were so incredibly rude in the way they spoke to us, incredibly patronising and dismissive. I said that I completely understood what they were saying, I work in the emergency services so I’m fully aware of all the restrictions and why they would prefer it if it was just one person for the appointment but I tried to explain that my sister just won’t talk without me there. The nurse was not interested, they were hearing what I was saying but not listening. The doctor allowed me in with my sister but the staff that showed us to the door also have another dig about how it’s not really allowed and we have to social distance etc. The appointment was in a huge room, there were no issues with social distancing. I’m incredibly disappointed with the service. I completely understand all the measures they need to put in place, I was just shocked at how instantly rude they were especially as there was no guidance on the letter about what measures were in place. We felt like we were a huge hinderance to them and that it was a hassle to have to ask us the same screening questions at the same time. This only made my sister more anxious about the appointment. Very, very disappointed.