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Being rushed into hospital with chest pains

Posted By Hull FC fan

"Being rushed into hospital with chest pains"

About: York Hospital / Accident and emergency York Hospital / Cardiology Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as a volunteer/advocate),

The other morning, the person I look care for awoke with chest pains and used his Lifeline to summon help as he has learning difficulties.   He has told me that all the care he received, from the ambulance crew who came to his aid in Howden, through all the staff in A & E and the other departments where he was treated, could not have been better.   I won't say that he enjoyed the experience - who does? - but he was very much reassured by the kindness and attention he received.

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Responses

Response from Jacqueline Taylor, Patient Relations Manager, Patient Relations, Yorkshire Ambulance Service NHS Trust 3 years ago
Jacqueline Taylor
Patient Relations Manager, Patient Relations,
Yorkshire Ambulance Service NHS Trust

Submitted on 28/10/2020 at 11:21
Published on Care Opinion at 11:21

Good Morning,

It was really lovely to read that your client was pleased with the care he received from our staff at the Yorkshire Ambulance Service. We are a Trust which pride ourselves on living our values of Compassion and Integrity and it is always wonderful to hear that our patient's feel they were treated with dignity and respect by the staff who attended them.

If yourself or your client would like us to pass your compliment onto the individual staff involved please contact us on the details below where one of our Patient Relations team would be happy to assist.

Patient Relations
Yorkshire Ambulance Service
Springhill
Brindley Way
Wakefield 41 Business Park
Wakefield
WF2 0XQ
Tel: 0333 130 0549

Email: yas.patientrelations@nhs.net

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Response from Jasmine Rayner, Patient Experience Administrator, York and Scarborough Teaching Hospital NHS Foundation Trust 3 years ago
Jasmine Rayner
Patient Experience Administrator,
York and Scarborough Teaching Hospital NHS Foundation Trust

Submitted on 13/11/2020 at 15:33
Published on Care Opinion at 15:33

Thank you for taking the time to write your feedback. Firstly, I hope the person you care for has made a full recovery and is doing well. Secondly, it is really great to hear that he felt reassured and was treated kindly by staff. This is hugely important to our trust, so to read this is fantastic. I hope, should either of you ever need our services again, that you receive the same high standard of care as he did on this occasion. Thank you.

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