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Visiting during Covid 19

Posted By sculptorrh77

"Visiting during Covid 19"

About: University Hospital Ayr

(as other),

During a recent emergency hospital admission of a family member, information regarding visiting was not conveyed in full.   I was not told that I had to make an appointment.   I was not told about 'essential visits' which would have applied to this family member.   I was not given an information leaflet and indeed the staff including the senior charge nurse were not aware that an information leaflet existed.   I obtained the leaflet on NHS A&A website. These information leaflets should be available and visible at the front entrance to wards and waiting areas and there should be posters in corridors, waiting areas and the front entrance detailing visiting during this time.   The emergency admission day was taken as a visiting day so I could not bring in the necessary clothing etc that my family member needed the next day.

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Responses

Response from Laura Harvey, Quality Improvement Lead for Patient Experience, Nursing Directorate, NHS Ayrshire and Arran 3 years ago
Laura Harvey
Quality Improvement Lead for Patient Experience, Nursing Directorate,
NHS Ayrshire and Arran

Submitted on 26/03/2021 at 13:24
Published on Care Opinion at 13:24

picture of Laura Harvey

Dear sculptorrh77

My sincere apologies that no-one hads responded to your post until now.

The visiting situation throughout the pandemic has been difficult. Initially, the guidance was changing rapidly so on occasions, there was a short delay in this information being circulated across all our inpatient areas.

Staff have found the restriction on visting one of the most difficult aspects of the pandemic as we are all aware of the im[portance of family and friends in a patient's recovery and the real dangers of social isolation when visting is not possible.

I am sorry that the correct approach was not taken in your experience but I would hope that staff are much more proactive in arranging essential visits or providing families with the appropriate information around other forms of visiting, such as virtual.

Thank you for posting your feedback which is extremely valuable to us in ensuring we are getting it right, or are taking approapite action when something goes wrong

Best Wishes

Laura

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