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"Out patient appointment"

About: Crosshouse Hospital / Ophthalmology

(as the patient),

I had an appointment at eye clinic for a field test.

I was a bit apprehensive about attending hospital due to Covid.

Was very impressed with care and attention to hygiene. Was met by assistant before reaching clinic, who asked me to bin my mask and wear a new one provided, asked several relevant Covid questions,  and asked to gel my hands before proceeding to said clinic. The seating was well distanced, and my test carried out very safely. 

All in all impressed by layout and procedures. 

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Responses

Response from Laura Harvey, Quality Improvement Lead for Patient Experience, Nursing Directorate, NHS Ayrshire and Arran 3 years ago
Laura Harvey
Quality Improvement Lead for Patient Experience, Nursing Directorate,
NHS Ayrshire and Arran
Submitted on 26/03/2021 at 09:55
Published on Care Opinion at 09:55


picture of Laura Harvey

Apologies for the delay in responding - its been a very busy time for all at NHS Ayrshire and Arran so its even more important to hear such positive feedback.

Thank you for taking the time to share your experience - its much appreciated by all staff involved.

Best Wishes

Laura

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