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"My father"

About: Tameside General Hospital / Accident and emergency Tameside General Hospital / Respiratory medicine

(as a relative),

My 89 yr old father was admitted from a care home after becoming breathless.He tested negative for Covid and put on a Covid ward as he was clinically Covid. Trying to contact the ward regarding his progress was virtually impossible. Information given was minimal and not informative. I spoke to a doctor eventually, who was lovely.

Eventually at time of discharge he was sent back to his nursing home on end of life care. 2 weeks later after a fall he is back in A&E. I have just called the hospital to be told by an extremely rude doctor that they cant discuss my father over the phone. I asked why when we have been discussing his care whilst on the ward to be told to ring back and speak to the nurse in charge as this doctor didnt have time for these kind of conversations! 

Apparently on his original discharge he was supposed to be offered end of life care at Willow ward. Neither my brother or myself were offered this as we would have gladly accepted.

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Responses

Response from Alexia Charnley, Head of PALS, Complaints and Candour, PALS & Complaints Team, Tameside & Glossop Integrated Care NHSFT 3 years ago
Alexia Charnley
Head of PALS, Complaints and Candour, PALS & Complaints Team,
Tameside & Glossop Integrated Care NHSFT

Manager

Submitted on 26/10/2020 at 10:31
Published on Care Opinion at 10:31


Good morning

Thank you for taking the time to share your experience with us.

I am very sorry to learn of the communication issues you have described within your feedback as this falls below the standards expected. It is not possible to identify you from your feedback and wondered whether you could contact our PALS and Complaints team on 0161 922 4466 or via email at palsandcomplaints@tgh.nhs.uk to discuss your concerns in more depth with a member of the Team.

The PALS and Complaints Team can suggest any next steps that may be beneficial in helping to alleviate your concerns, and ensuring that communication with you is better. They can also share your concerns with your consent, with the relevant members of staff for learning.

Thank you.

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