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Unable to get an appointment

Story from nhs.uk

"Unable to get an appointment"

About: Torbay Hospital

At my eye appointment last year, I was told to have my eyes checked every 12 months, as I have high pressure in my eyes. My dad, gran and uncle all have/had Glaucoma. My appointment in May was cancelled because of Covid and I was told that I would be given another appointment. 18 months later, no appointment. I am so worried about going blind, if Torbay can't fit me in then, another hospital around here should.

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Responses

Response from Torbay Hospital 3 years ago
Torbay Hospital

Submitted on 19/11/2020 at 09:02
Published on nhs.uk at 11:20

Dear Patient,

We are very sorry to hear about your experience and your concerns regarding an eye appointment. We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 09.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Feedback and Engagement Team

Torbay and South Devon NHS Foundation Trust

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