Today I visited the eye clinic. I visit a few consultants every year and I have to say that the eye department is the worst of all. The hostile attitude from receptionists & the nurses who mutter awful things about elderly patients in front of other patients.
The doctors and eye experts are amazing - but there is something fundamentally wrong with this department.
I have been a patient for 5 years here now and it’s always the same level of toxic atmosphere.
The music is too loud in the waiting room, most patients are elderly and the nurses are coming out and shouting names getting frustrated.
Also, yes there’s a pandemic - but I are the additional barriers in place actually protecting the reception team? No because they wander out of their offices and fail to socially distance anyway.
The extra barriers are hazardous to patients with eyesight problems. A mask, the gel and the screens are absolutely good enough and this is what other NHS reception desks have. And it works.
"Not a happy place"
About: Royal Cornwall Hospital (Treliske) Royal Cornwall Hospital (Treliske) Truro TR1 3LJ
Posted via nhs.uk
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