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Care Opinion

Flu vaccination

Posted By Nosila

"Flu vaccination"

About: NHS Lanarkshire

(as a service user),

I received a letter for a flu vaccination appointment.

My appointment was for 11.30 am.

My post was delivered at 14.50 pm that same day

I tried phoning the number given on the letter.  It was constantly engaged.

Disbelief! Frustration!

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Responses

Response from Maureen Dearie, Locality Manager for Clydesdale Health and Social Care Partnership, NHS Lanarkshire 3 years ago
We have made a change
Maureen Dearie
Locality Manager for Clydesdale Health and Social Care Partnership,
NHS Lanarkshire

Submitted on 29/10/2020 at 18:11
Published on Care Opinion at 19:11

Dear Nosila

Thank you for your correspondence.

We know a number of patients have received their letter after their scheduled appointment and would like to apologise for the frustration this has caused. There have been issues with the national appointment and postal system which are being resolved.

I am also sorry to hear you have called the number numerous times and haven’t managed to speak to a call handler to rearrange your flu immunisation appointment.

Due to the large volume of calls, we have increased the number of call handlers on our rebooking line to manage call demand.

I hope you have now managed to reschedule your appointment via the rebooking line.

Regards

Maureen

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