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"Prolonged intermittent angina"

About: NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance University Hospital Ayr / Cardiology

(as a service user),

My first 2020 admission into Ayr Hospital for Prolonged intermittent Angina over 4 days!

Starting on Thursday October 15th I felt the familiar sensation that required I reach for the nearby GTN spray for the first time I can recollect this year since the heart attack of last Hogmanay!

The spray did not appear to take immediate effect but upon resting the pain soon lessened. First thoughts of my wife was to call 999 but I wanted to see if it passed as if it did, what would the point of calling an ambulance be?

Luckily it passed, but the sensation was still in the background. As indeed it was during Friday and Saturday, but never came to any real pain. So o Sunday, almost 15 hours with little sensation and no pain, I was disappointed to feel the pain return again as much as on Thursday!

After much resting I took some GTN spray which as usual for me did seem to take sometime to work. So a call was put into NHS 111 for advice which always before meant say chest pain and the ambulance was dispatched!

Covid 19 must have changed all that as questions were asked before the big button was pressed. This time I got a paramedic and an ambulance, jackpot. 

Both the paramedic and the ambulance staff were excellent, and calming, and the inevitable request to be taken in was soon delivered. 

Journey was quick, straight into the admissions area, and quickly into a cubicle. Soon after I received the ECG, and stats checks, and it was not that long before I saw a doctor. A second blood test followed at 9pm, which showed a level of 11 hence the repeat so I was told. 

Currently at almost 4am, how time flies, I am in a room on a recliner style bed, not being able to rest with the constant 'ping' of mine and other monitors. 

I wanted to say how my treatment was from call to where I am now, awaiting a cardiologist visit hopefully in a few hours, and after breakfast, so that I ken if I am to have an angiogram and or angioplasty procedure either the day or as an outpatient. 

 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 3 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24
Submitted on 21/10/2020 at 11:24
Published on Care Opinion at 11:24


picture of Shona Lawrence

Hi raefaetroon60

I hope you are doing well and whatever treatment has been decided on is a success. It sounds like a worrying time for you and your wife, so best wishes to her also.

I think yours is the first Care Opinion story I have read in which the patient is in the midst of their episode of care, so thanks so much for taking the time to get in touch. I hope you managed to get some sleep!

It sounds as though from previous experience you are familiar with the procedure when a patient calls NHS 24 with chest pain. COVID-19 has had an impact on our mangement of calls, however I see we were clearly concerned enough to contact the ambulance service which sounds like the right outcome to ensure safe onward care for you.

The attending paramedic and ambulance staff sound great as do the staff within Ayr Hospital. It's fantastic to see services working together to ensure the best possible patient care.

I sincerely wish you all the best for a good recovery.

Take care

Shona

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Response from Matthew Cooper, Deputy Regional Director, West Region, Scottish Ambulance Service 3 years ago
Matthew Cooper
Deputy Regional Director, West Region,
Scottish Ambulance Service

I manage the emergency and non-emergency ambulance service in Ayrshire & Arran, Dumfries & Galloway and Lanarkshire.

Submitted on 21/10/2020 at 12:05
Published on Care Opinion on 22/10/2020 at 11:17


Hello rayfaetroon60,

Thank you for your feedback about your experience of care from our ambulance crew. I was really pleased to hear that the crew were able to calm you down and that you felt the care they delivered was excellent.

It makes me really proud of my team when I receive feedback like this and I would love to be able to pass it onto the staff that attended. If you wanted to drop me an email (matthew.cooper3@nhs.scot) I can look to identify the staff members and provide them with your feedback.

I hope you are recovering well and I look forward to hearing from you.

Matt

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Response from Laura Harvey, Quality Improvement Lead for Patient Experience, Nursing Directorate, NHS Ayrshire and Arran 3 years ago
Laura Harvey
Quality Improvement Lead for Patient Experience, Nursing Directorate,
NHS Ayrshire and Arran
Submitted on 26/03/2021 at 13:30
Published on Care Opinion at 13:30


picture of Laura Harvey

Dear raefaetroon60

My apologies for not responding sooner.

Thank you for your feedback I hope the remainder of your stay and care continue in such a positive manner and that you have made a good recovery

Best wishes

Laura

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