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"The shortcomings of Mental Health Services"

About: Royal Edinburgh Hospital / Old age psychiatry

(as a service user),

First of all I have a complaint on the shortcomings of Mental Health Services.  I am now in my 70s and at age 68 I was advised by my Acute Care Consultant that they could no longer see me and would have to hand me over to the Older Peoples Service. The relationship with the OAS service never really got off the ground and I felt I was not being listened to.  For example, I mentioned I had been physically assaulted by a man, a very large man, who pushed me at a party because I spurned his advances.  Contact of course in Mental Health is frugal and limited and I was granted only an annual visit.  The following year I told of a very serious sexual assault on me and the reply was just that they were sorry to hear this.  End.  I have mulled this over and over in my mind and have now decided to get private therapy whilst no longer wishing to carry on with an annual appointment from medical professionals who do not seem to care, or/and do not have the capacity to deal with a patient who comes with acute issues outwith their capability.


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Responses

Response from Patient Experience Officer, Patient Experience Team, NHS Lothian 3 years ago
Submitted on 20/10/2020 at 16:22
Published on Care Opinion at 16:41


Dear Lenagrant,

Thank you for taking the time to share your story on Care Opinion.

I am very sorry to hear of your disappointment that the relationship with the service did not get off the ground and you have not felt listened to.

In order for us to forward your feedback to the correct service we would need some more information from you. If you would like to contact us with more details, you can reach the Patient Experience Team at feedback@nhslothian.scot.nhs.uk or telephone 0131 536 3370.

I would like to reassure you that we can then direct your feedback to the team involved. Thank you again for taking the time to share you story with us.

Best wishes,

Emma

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