"There should be someone available in person"

My 14 year old daughter was referred to CAMHS in Feb and is still waiting to see someone. Counselling by telephone does not work for her. She needs a proper assessment and subsequent treatment. I understand that, where possible people should work from home/remotely but this is obviously not working for all patients and there should be someone available in person when required. I am concerned that her recovery rate will be severely affected by the length of time this is taking.

I feel very frustrated/angry that as a key worker I am expected to deal with 200 plus people each shift but it's impossible to find one person willing to sit with a young girl and help her get through this very difficult/dangerous time.