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Care Opinion

Repeat prescription

Posted By Ngc

"Repeat prescription"

About: Parkstone Tower Practice

(as the patient),

Dear Practice,

I have been emailing my repeat prescriptions over to the practice for a couple of months which has been working out brilliantly. This week I emailed a prescription over and I didn't receive the normal automated email, saying the practice has received my emailed prescription. 
Not knowing if my prescription has been received or not, I called the prescription line 15 times on and off through out the day and emailed them as well. The following day I called around 10 times and on the 11th call I managed to speak to a person in the department. They told me they were very busy. 
If I had the normal automated email back or someone answered my email I wouldn't have been calling the practice. It seems crazy as you're actually making yourself busier. Surely you could answer any quick questions a patient had on a email rather both parties taking up valuable time on a phone call. 

Regards 

Ngc

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Responses

Response from Parkstone Tower Practice 3 years ago
Parkstone Tower Practice

Submitted on 28/10/2020 at 12:46
Published on nhs.uk at 19:24

Thank you for taking the time to feedback your concerns regarding your recent experience here at Parkstone Tower Practice. We appreciate all types of feedback as it gives us the opportunity to review our systems, policies and protocols to see if we can improve the way the surgery runs.

I will review the email system to see why you didn't receive an automated response.

We also have our online system called Systmonline, you can order your prescriptions and you can then also keep track as it will show you when they were last issued by the practice. If this is something you would like to register for please contact reception and they can organise this for you.

If you would like to discuss your comments in further detail, please contact me at the surgery. Kind Regards Steph Griffiths Practice Manager.

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