"Poor Administration and Lack of Care"

Before I had my procedure I attended BMI for a blood test. I was eventually called into a room after 40 minutes waiting and told that there was only one nurse that could take blood and she had been in theatre, that is why I had to wait. No one came during my wait to tell me there was a delay. The blood result did not make it to Beardwood in time for my CT scan so they had to chase it up. I was very pleased that they did obtain it as I would have had a journey for nothing. The consultants secretary at BMI was very unhelpful both before and after the procedure. This may be due to minimum staffing but as a private business I would not expect to hear "oh I was on holiday or I was off sick". Obviously there is no way to contact the consultant so her number was the only one I had to ask for help with all of the problems I was having. There was a catalogue of mistakes with prescriptions and emails and phone messages were ignored. .

This is a shame because the consultant and nurses were knowledgeable, proffessional and caring.

After the procedure I was discharged (by a porter I believe) with no information about what happens next, no presciption details on my discharge note, no time to call my husband to pick me up, no concern for my welfare having just had an intrusive procedure and fasted for 30 hours. I appreciate that these are difficult times but I would have been understanding had the important things been taken care off i.e.Completed discharge sheet with prescription details a pad for my leaking rectum when discharged onto the street to wait for my lift. A letter to my doctor explaining the medication I have been given. These 3 things would have made my life so much easier. I feel they are the least I should expect.