"Making an appointment with Audiology"

I recently attended an appointment with Audiology and as usual the care and attention from the front line staff was exceptional.

The problem was actually making the reservation where I was transferred on 4 occasions only to end up back the first point of contact after the switch board some 20 minutes later.

The lady, realising I was hard of hearing, took my details and dealt with my request so not tranferring me agin back into the loop. The appointment was made and all was well.

The purpose of this feedback is not to complain as I'm a great admirer of the NHS and those that working at this difficut time.

The issue as I see it is one of process where everyone knows who does what and how each department interfaces.

Looking back before Audiology outpatients was centralised the service was great, As a patient I could call them directly and make an appointment.

Today I have some one, with no knowledge of my problem, telling me I just need to see a technician to increase the volume of my hearing aids! Really, having worn hearing aids for over 15 years I really do know when I have a problem which is not just volume related, ask an Audiologist!

In closing, by all means centralised for efficiency but please ensure the service is effective!

Thank you