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My key worker

Posted By BBKF80

"My key worker"

About: Wirral Ways to Recovery

(as a service user),

I have been working with Wirral Ways through my drug recovery for approx.  2 years.

During this time I have been allocated a Key Worker; however it was when I was introduced to David that I 'sat up' & took notice.

David has been my saviour.  When I couldn't speak to anyone about my addiction, David listened.  I began attending his Groups, of which I still attend to this day.  I firmly believe that without David's continued support I would not of remained clean for nearly a year.

If anyone is struggling with addiction, I suggest making that step and contacting the Team @ Wirral Ways.  I can't express how much gratitude & appreciation I have for the Staff @ Wirral Ways; particularly David - an amazing bloke that you'll be glad you met.

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Responses

Response from Mellissa Scarlett, Service User Involvement, Peer Mentor & Volunteer coordinator, Wirral Ways to Recover, CGL 3 years ago
Mellissa Scarlett
Service User Involvement, Peer Mentor & Volunteer coordinator, Wirral Ways to Recover,
CGL

Submitted on 14/10/2020 at 11:16
Published on Care Opinion at 14:06

picture of Mellissa Scarlett

Many thanks for your response, we believe in people and will always strive to deliver the best service we can. Congratulations on your sobrierty keep up the great work. We will make sure Dave receieves your feedback.

Stay Home Stay Safe

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Response from Andrew Cass, Services Manager, Wirral Ways, Change Grow Live 3 years ago
Andrew Cass
Services Manager, Wirral Ways,
Change Grow Live

Submitted on 14/10/2020 at 15:31
Published on Care Opinion at 16:00

Hi

Thank you for taking the time out to share your thoughts - we really appreciate your feedback! The chap involved Dave, also appreciates you sharing your thoughts - he is chuffed to have received such a positive response! Hope you are well, Andrew.

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Update posted by BBKF80 (a service user)

From a personal opinion, regarding this service and other similar organisations, I think if Key Workers were more correctly appointed to the service, your client involvement would improve. You need Staff with life experiences of their own in order to build the best relationships between staff & client; someone that has a University degree in understanding Drug and alcohol dependencies, is in no way ever going to fully appreciate the difficulties of an addiction. I believe life Experience is key in building strong client staff relationships.

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