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Incredible care at the CAU

Posted By ACC

"Incredible care at the CAU"

About: Dumfries & Galloway Royal Infirmary / Combined Assessment Unit

(as the patient),

I was taken to hospital whilst on holiday in Dumfries and Galloway with an unknown severe allergic reaction.

From the very outset of being brought onto the ward I felt safe, reassured and truly comfortable in the knowledge that the CAU nurses and the rest of the ward staff were going to look after me. I had never been to hospital before so at 22, and during COVID circumstance, it was quite daunting. However, I was met first by Angie who could not have been a kinder face and person to be brought in by. As I was en route home from my holiday and this was a totally unplanned hospital admission Angie assured me that I should be seen by a doctor in 2-4 hours. My stats, ECG and bloods were taken straight away, and I really felt the staff made every effort to get me seen as soon as possible which given current circumstance was more than extraordinary.

I would just like to say the biggest thank you to the staff on the ward that day and sing their praises as they really are incredible at their job.

Thank you very much,

ACC.

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 3 years ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway

Submitted on 09/10/2020 at 09:03
Published on Care Opinion at 09:03

Dear ACC

Thank you so much for taking the time to share your feedback with us. It is lovely to know that the staff in the Combined Assessment Unit in Dumfries & Galloway Royall Infirmary made your first experience of being in hospital so positive. The staff work tirelessly on a daily basis to provide the highest standards of care and it is always fantastic to hear from our patients that we are doing a good job.

I will ensure that your kind words are shared with the team, and I am certain that your lovely feedback will help to make their day so much better.

I hope that you are now keeping good health, thank you again for taking time out of your day to share your experience

Kind regards

Alexis

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