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"Left without a GP!"

About: Pembroke Road Surgery

The GP’s here have always been great & I’ve been at this practice for years. Called today to book a flu jab, was told there wasn’t any, then I asked about a referral which may have gone to my old address because I moved mid-pandemic. Was asked for my new address & was then told extremely abruptly I was out of catchment and had been removed from the database!? I explained I have SLE & have a monthly prescription for one of my meds as I thought the transfer could wait until I’d found a new GP but she was unsympathetic & rather rude. I’m now left with a long term autoimmune condition in the middle of a global pandemic, no sign of a flu vaccination and no way of getting my multiple meds! I’m used to the doctors receptionist being abrupt (as I’m sure they sometimes have to be) but having a compromised immune system & having isolated for months I could have done without having to worry about all this on top.

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Responses

Response from Pembroke Road Surgery 3 years ago
Pembroke Road Surgery
Submitted on 07/10/2020 at 14:14
Published on nhs.uk on 08/10/2020 at 09:11


We are deeply sorry that things went so wrong when you rang the practice. Thank you for allowing us to put things right with you this morning. Please be assured that you have not been removed from the practice list. We always allow time for patients moving out of the practice area to register with a surgery more local to them.

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