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Terrible system

Story from nhs.uk

"Terrible system"

About: The Portland Practice

Ridiculously difficult to make a dr appointment with my regular gp. Referrals regarding urgent prescriptions from the dietician not actioned. I should be on dietary supplement drinks after a week in hospital and an nj or tpn discussed. Still not received my prescription and it's really difficult to get through I don't have an hour to sit on the phone! I don't understand why it is so chaotic and it was this way before covid.

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Responses

Response from The Portland Practice 3 years ago
The Portland Practice

Submitted on 27/10/2020 at 13:38
Published on nhs.uk on 28/10/2020 at 07:25

Thank you for your feedback which is very important to us. We are very sorry to hear about the difficulties you are having with accessing our services. We want to make sure that you have received any medications which have been prescribed and that you are able to consult with us easily when needed. In order to do this, we need to have your registration details so please make contact with us as soon as possible. When our phones are very busy you may use our new e-consult service by going to our website www.portlandpractice.co.uk at any convenient time for you and clicking on the green e-consult button. You will receive a reply from us by the next working day. Thank you. Laurella Parffrey, Practice Manager.

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