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Unprofessional and careless staff

Story from nhs.uk

"Unprofessional and careless staff "

About: University Hospital (Coventry)

My daughter was taken to this hospital’s children A&E on an ambulance due to a condition she had been suffering. After hours of waiting her condition deteriorated and she passed out and vomited (she was in a wheelchair) and was very confused. I asked the waiting room receptionist what to do. She asked me to alert the nurses behind the doors. Once I opened the swinging doors a nurse shouted not to enter and laughed at my face when I told I was worried about my daughter’s condition. The same nurse later on (after waiting 6 hrs) came to squeeze blood from my daughter’s finger without gloves or washing hands, something I realised only afterwards as I was so messed up having been up for most nights with my child for weeks and it was about 4am when this happened. I understand it’s a hard job but if you can’t do it figure out another occupation!

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Responses

Response from University Hospital (Coventry) 3 years ago
University Hospital (Coventry)

Submitted on 08/10/2020 at 14:08
Published on nhs.uk at 20:25

Hello, I am very sorry that your experience at University Hospital, Coventry was not what you were expecting. It is our top priority to ensure patients feel reassured and at ease during any appointment and we are sorry that this was not the case for you on this occasion. I will pass your comments on to the relevant team, but if you would like to raise this issue further, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. Alternatively, you can write to us at the following address: PALS University Hospital Clifford Bridge Road Coventry CV2 2DX. If you do decide to contact us, please make us aware that you have left comments on the NHS website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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