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I was fascinated by what was going on

Posted By Dunhookin

"I was fascinated by what was going on"

About: Royal Cornwall Hospital (Treliske) / Gastroenterology

(as a service user),

Visited for a colonoscopy.

Was rather apprehensive as I’d had one before in a different part of the country and it was most unpleasant.

My appt was at 9.30 and from the off the team were brilliant. In the suite itself the three people ( unfortunately I can’t recall their names, blame it on the sedation) were great. The guy doing the scoping couldn’t have been more helpful and skilful in putting me at ease and carrying out the procedure. In a strange way I felt that following the procedure on the monitor took my mind off the whole thing as I was fascinated by what was going on.

It was very quickly over, it seemed, and I was being collected and taken home.

If it’s possible to thank the team please I would be grateful. I would send a card but in this present covid world I thought it better not to.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 14/10/2020 at 08:51
Published on Care Opinion at 08:51

picture of Jess Saunders

Dear Dunhookin,

Thank you for taking the time to share your story with us - please accept my apologies for the delay in responding to you on here. I was very pleased to read that you found the staff you encountered to be brilliant when you visited us to have your procedure. I was also glad to see that the staff were able to put you at ease, were helpful and skilful.

I am responding to you as a member of the Patient and Family Experience team here at the Trust but I have already shared your story with the Matron for the area, who I am sure was delighted to read it and will share it with the team.

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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