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"My dad"

About: University Hospital Monklands / Care of the Elderly (Wards 14,20,22) University Hospital Monklands / Emergency Department

(as a staff member posting for a carer/relative),

My dad was admitted via ED at Monklands at the end of Sept. He was met by a very caring and professional set of nurses. Michelle you put dad and me at ease and explained everything you did, you are a very professional and caring nurse. 

Sorry I can't remember the other nurses names, but you were all amazing,. Lisa the advanced practitioner examined dad and explained everything to us both, you are so kind and incredibly knowledgeable.

To the nurses on ward 19 you kept my wee dad going, when we could not come and visit. Linda and Anne please give my families thanks to all the nurses and care assistants who treated my dad with dignity and respect. Currently my dad is in ward 20. To say his wife and 6 kids miss him so much is an understatement. But in true Lanarkshire nursing style, were you go above and beyond, for your patients.

The young technical nurses on ward 20 nightshift, managed to hook my dad, who can't even work the TV remote! up by zoom call to us. I can't tell you what that meant to mum and the family just to have that time with dad. You make me so proud to be a Lanarkshire nurse! We do an amazing job for our patients and I feel so grateful, to know my dad is getting the best care possible.

Please also pass my family's gratitude to all the doctors especially Ryan on ward 19, who took the time to update me on the phone on dads progress. And the physio who called mum today, she really appreciated all the help and advice you gave. 

Yours sincerely 

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Responses

Response from Ann-Frances Cullen, Senior Nurse - Care of the Elderly, University Hospital Monklands, NHS Lanarkshire 3 years ago
Ann-Frances Cullen
Senior Nurse - Care of the Elderly, University Hospital Monklands,
NHS Lanarkshire

Senior Nurse

Submitted on 09/10/2020 at 17:59
Published on Care Opinion on 12/10/2020 at 17:05


Thank you for your Lovely feedback with regards to the 'young technical nurses' on ward 20. It was great to hear that you managed to take part in a Zoom call with your dad during his stay at Monklands. I will pass on your thanks and gratitude to the ward 20 team.

Kind regards

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Response from Gavin Dolan, Senior Nurse - Medical Directorate, University Hospital Monklands, NHS Lanarkshire 3 years ago
Gavin Dolan
Senior Nurse - Medical Directorate, University Hospital Monklands,
NHS Lanarkshire
Submitted on 25/10/2020 at 10:59
Published on Care Opinion at 10:59


picture of Gavin Dolan

Dear The 2nd daughter,

Thank you so very much for the lovely feedback on the Care Opinion platform. I am delighted to hear that the staff in ED, especially Michelle and Lisa had such a positive impact on both yourself and your Dad. I am also delighted to hear of the positive contribution the staff in AMRU (Ward 19) made to your Dad also.

I will be sure to pass on your kinds words to the staff and I wish you, your Dad and your family all the very best going forwards.

Best wishes,

Gav

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