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Phone lines

Posted By Abib

"Phone lines"

About: Parkstone Tower Practice

(as a service user),

The care has been fine but the phone system needs fixing. I was 1st in the queue for 51 mins before I gave up trying to get through. I have been told that this is a known problem with the phone system. This needs  sorting out immediately.

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Responses

Response from Parkstone Tower Practice 3 years ago
Parkstone Tower Practice

Submitted on 28/10/2020 at 12:31
Published on nhs.uk at 18:03

Thank you for taking the time to feedback your concerns regarding your recent experience here at Parkstone Tower Practice. . We appreciate all types of feedback as it gives us the opportunity to review our systems, policies and protocols to see if we can improve the way the surgery runs.

I apologise that you had issues getting through to our practice, we have been working closely with our phone company and we have made changes to our settings.

If you would like to discuss your comments in further detail, please contact me at the surgery. Kind Regards Steph Griffiths Practice Manager.

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