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"Referral to cleft team"

About: Royal Hospital for Children (Glasgow) / Paediatric surgery ( Wards 3A & 3B)

(as a parent/guardian),

My daughter was born in August at Forth Valley Royal Hospital, the Midwifery team and paediatrics were concerned about the appearance of her upper gum at the front.   On the day we left hospital they told me they would refer to the cleft team in Glasgow for advice, who would be in contact.  At FVRH, they told me they were not overly concerned about the gum and I assumed it would be some time before we heard from the Glasgow team.

The following day I was contacted by the Cleft Palate Nurse who asked to send photographs of her gum and the roof of her mouth, which I did.  
The team replied within hours to reassure us that there was no cleft palate and no need for their involvement.  Everyone in the team was prompt, informative and so helpful.  
The whole process took less than 24 hours and from our own  home.  
I could not have been more impressed with the service they provided. 
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Responses

Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 3 years ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 02/10/2020 at 07:50
Published on Care Opinion at 07:50


picture of Coral McGowan

Dear HJM27

Thank you for sharing your reassuring story regarding referral and assessment to the Cleft Team.

I am pleased the team were able to support you and your family so promptly.

Our team are always delighted to receive such positive feedback. We will be forwarding your story to them along with our own thanks.

We wish you and your daughter all the very best for the future

Kind regards

Coral

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