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"Good A&E, poor orthopaedics"

About: The Tunbridge Wells Hospital

Attended with my son who had had a cricket ball smash into knee/thigh.

The A&E staff were very organised, thorough, kind and attentive. However, the on call orthopaedic registrar was abrasive and dismissive and conducted only a very brief examination of my sons leg. He diagnosed a torn ACL which would probably require surgery and referred him for an MRI. Bearing in mind the nature of the injury this did seem surprising to me and the A&E nurse who had examined him was also surprised. The A&E staff had put my sons leg in a brace and gave him crutches. The orthopaedic registrar told him to start using his leg and weight bearing when he was able pending an MRI which would be at least several weeks.

Fortunately we were able to obtain a second opinion at another hospital two days later. On physical examination a suspected micro fracture to his femur was diagnosed and this was confirmed by an urgent referral for an MRI. My son is now thankfully receiving the correct treatment. Had we relied on the orthopaedic registrar at Pembury, he could have suffered long lasting damage to his leg.

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Responses

Response from The Tunbridge Wells Hospital 3 years ago
The Tunbridge Wells Hospital
Submitted on 01/10/2020 at 15:00
Published on nhs.uk at 18:58


Thank you for taking the time to pass on your feedback following your son's visit to accident & emergency at Tunbridge Wells hospital. We are pleased to read that your son found the staff in the department organised, kind and attentive. However, we were sorry to read that your son found the Registrar abrasive and dismissive and that his clinical opinion differed to the one given at another hospital. We will pass on your feedback to both directorates. Should you wish to discuss this matter further, please contact the PALS team at mtw-tr.palsoffice@nhs.net or telephone 01892 632953 quoting reference 58093

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