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Care Opinion

Why can’t I see a doctor face to face?

Posted By LincolnshirePoacher

"Why can’t I see a doctor face to face?"

About: Pilgrim Hospital / Ear, Nose and Throat

(as a service user),

My appointment was by telephone when I think it should be face to face. Why - if I can go to work, go for a drink, live a relatively normal life why can’t I see a doctor face to face?  Because it’s easy to not do something rather than what I think is best for me as The Patient - the person who pays for the service.  

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Responses

Response from United Lincolnshire Hospitals NHS Trust 3 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 02/10/2020 at 13:46
Published on Care Opinion at 13:46

As part of our response to the coronavirus pandemic, we have had to change to way some services are run to limit the number of people coming to Lincolnshire’s hospitals. Where possible and appropriate we have continued to hold many outpatient clinics via telephone and video consultation appointments. If there a clear clinical requirement for a face to face appointment such as for tests etc, then the clinical teams will make the appropriate appointment. Video and telephone consultation appointments offer another way to consult with you either in your home or at any other appropriate location, with the aim to reduce your travel, time and the associated expense.

From the feedback from patients since the introduction of virtual consultations, 94% of patients surveyed would be happy to have further appointments via video consultation.
69% found the video appointment more convenient than previous outpatient appointments. 48% saved an hour in travel, 42% saved between 1-2 hours and 10% saved over 2-3 hours

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