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"Exceptional care"

About: Forth Valley Royal Hospital / Gynaecology

(as a service user),

Admitted to Ward 6 FVRH for a short spell. The care I received was of an exceptionally high standard. Every grade of staff from Housekeepers right through to Consultants were friendly, compassionate and kind. My dignity was maintained throughout my stay and I was treated respectfully. At a time where the NHS is under increasing pressure it would have been easy for communication to slip however I was regularly kept up to date with my treatment and was even advised when the Drs themselves were unsure of my condition. This honesty and openness was very much welcomed in my time of distress. My medications etc were always on time and I was kept comfortable. A very clear plan was made in partnership with myself prior to discharge and was provided with clear worsening advice.  

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Responses

Response from Gail Bell, Deputy Head of Midwifery, Women and Children, NHS Forth Valley 3 years ago
Gail Bell
Deputy Head of Midwifery, Women and Children,
NHS Forth Valley
Submitted on 05/10/2020 at 19:56
Published on Care Opinion at 19:56


Dear Sbmac

I hope this finds you in better health.

Thank you so much for your kind words. We really appreciate you taking the time to share such wonderful feedback about your recent stay in ward 6. It is reassuring to hear that throughout your stay you were involved in all aspects of your care and that the Team gave care of a high standard. Good, honest communication can also make such a difference especially during stressful times of ill-health.

I will ensure that all of the Team see your posting. I know they will be delighted to read it.

With best wishes for continued good health.

Kind regards

Gail

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