My mother with Dementia was brought into A&E with breathing problems, high temp and fever. She also has dementia.
I was advised by paramedics to ring the department 90 minutes after she left home. It is now five hours later, I have tried to ring to see how she is approximately 15 times and still Cannot get through to speak to anyone as to how she is or where she is.
If you cannot allow visitors then surely you should have extra staff on phone lines to support the patient and allow relatives to know what’s going on.
I was reluctant for my Mum to be admitted to hospital, I feel absolutely justified in thinking this. She is probably feeling frightened and abandoned.
Get your act together Royal Blackburn and employ staff to answer the phones!!
"Poor communication"
About: Royal Blackburn Hospital Royal Blackburn Hospital Blackburn BB2 3HH
Posted via nhs.uk
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