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"Please pass on how very grateful I am"

About: Musgrove Park Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

Hi, I'm a Neighbourhood Watch area coordinator so do lots for the community, never ask for help.

Unfortunately I had 3 days in agony and had to call 111 who got the ambulance out. Long story short it was costochondritis and I'm now laid up for 6 to 8 weeks, but at the time I was on the floor on my own with disabled son no family and thought my time was up. The ambulance crew were very polite, understanding and respectful, they calmed me down and were making sure my son was ok. I cannot praise these two ambulance ppl enough to be honest. I got to the hospital, again, recieving nothing but kindness and help. I dont know the staff on duty or the ambulance crew but I would like it passed on that they are truly amazing and im so very grateful for their time and help. They made me feel very safe and helped me a lot, explained everything so that I understood it informed me of aftercare for next few weeks, and showed nothing but kindness and care. Where ive worked in a hospital for almost ten yrs before, I know not everyone shows this much care and kindness, and I believe the staff on that night really went the extra mile to help all they could and go above their duty. Once again, please find out who the staff were and pass on how very grateful I am. They were amazing and deserve medals x thank you.

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Responses

Response from Amy Leitch, Senior Sister, Emergency Department, Somerset Foundation Trust 3 years ago
Amy Leitch
Senior Sister, Emergency Department,
Somerset Foundation Trust
Submitted on 29/09/2020 at 11:17
Published on Care Opinion at 16:24


Hi Quashqai driver,

Thank you for your lovely kind words about the care you received. I am pleased to hear that our staff on duty went the extra mile to help you out. I will share your feedback with the rest of the team.

Amy Leitch

ED Senior Sister

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