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Care Opinion

My stay on Redwood 2

Posted By saturnkb66

"My stay on Redwood 2"

About: Highbury Hospital / Redwood Ward 2 (Female)

(as a service user),

The activities have been good and enjoyable.

The ward can be very noisy at times.

Night staff aren’t as kind, helpful or accommodating.

Healthy food selection is poor as there hardly any fruit or salad available.

Communication between staff and patients could be better, for example leave decisions. They have been made and then not passed on so we are left wondering for a long time what is happening.

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Responses

Response from Jo Horsley, Adult Mental Health Service Manager - Involvement, experience and volunteer lead for AMH, Nottinghamshire Healthcare NHS Trust 3 years ago
We are preparing to make a change
Jo Horsley
Adult Mental Health Service Manager - Involvement, experience and volunteer lead for AMH,
Nottinghamshire Healthcare NHS Trust

Submitted on 30/09/2020 at 16:58
Published on Care Opinion on 01/10/2020 at 09:22

picture of Jo Horsley

Hi Saturnkb66,

Thank you so much for taking the time to post your experiences of being on Redwood 2, I'm sorry to hear that it hasn't been a good one in terms of food, noise, communication and some staffs attitude. I'm pleased that you have enjoyed the activities on offer as we have worked hard to increase activities for patients over the last year

I am the involvement, experience and volunteer lead for Adult Mental Health and would love to meet with you so we can discuss your experiences and how we might be able to make changes to improve things going forward. I'm at Highbury Hospital tomorrow if you're free? Alternatively you can contact me via email or phone

jo.horsley@nottshhc.nhs.uk

0115 9691300 extension 14105. If you leave a message I will call you back.

I will also discuss the points you have raised with the matron for Highbury who returns from holiday on Monday.

Kind Regards

Jo Horsley

Service Manager and Involvement, Experience and Volunteer lead for AMH

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