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Care Opinion

Mental health

Posted By Isaac says thanks

"Mental health"

About: 145 Thorneywood Mount (Male)

(as the patient),

145 has been a real game changer for me, it’s been such a relaxing environment and supportive place for me since my life turned upside own. They are genuinely normal and friendly people who deserve the best in life and have to deal with tricky situations out of their control. 

I have been out of cash and the only negative is the hunger that maintains a huge impact in my daily being, more food like in other services would be much appreciated and it’s the only flaw in their happy and cheerful and they never give up service. I have been brought to tears by my experience here and they have been there for me, even though they have not understood my situation seriously,. 

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Responses

Response from Michael Taylor, Service Manager, Adult Mental Health County, Nottinghamshire Healthcare NHS Foundation Trust 3 years ago
Michael Taylor
Service Manager, Adult Mental Health County,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 28/09/2020 at 17:04
Published on Care Opinion on 29/09/2020 at 09:41

Dear Isaac says thanks

Thank you for sharing your positive experience at 145 Thorneywood Mount for others to read and I’m very pleased that your experience was a good one. I visit Thorneywood Mount frequently and agree that the staff are friendly and down to earth and it’s pleasing that their attitudes and work ethics are acknowledged this way.

I’m sorry to hear about your issues with hunger and you felt there was insufficient food available, I will discuss this matter with the unit manager to see what we can do to increase the supplies.

I wish you all the best for the future and your ongoing recovery.

Yours sincerely

Michael Taylor

Service Manager

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Response from Glen Owen, General Manager, Low Secure Community Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust 3 years ago
Glen Owen
General Manager, Low Secure Community Forensic Services,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 29/09/2020 at 11:25
Published on Care Opinion at 11:25

Dear Isaac says thanks,

Thank you for taking the time to submit your feedback of the service and your experience whilst you were at Thorneywood Mount. I am really pleased to read that you found this experience a positive to support you and your ongoing recovery.

I am sorry that you also experienced issues in relation to the food and will ensure that this feedback is shared with the team so that we can make positive improvements within the service.

I am sure that Ben and the team will find this feedback very humbling and thankful for the time you have taken to write about your experience.

Good luck for your future and your ongoing recovery,

Glen Owen

Acting Operational Manager

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Response from Ben Clements, Trainee Advanced Clinical Practitioner, Crisis and Home Treatment Team, Nottinghamshire Healthcare NHS Foundation Trust 3 years ago
We are preparing to make a change
Ben Clements
Trainee Advanced Clinical Practitioner, Crisis and Home Treatment Team,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 29/09/2020 at 18:06
Published on Care Opinion on 30/09/2020 at 12:39

picture of Ben Clements

Thank you very much for your thoughtful comments Issac says thanks.

I like that you call us a "they never give up" service!

Sorry to hear that you don't feel we are providing enough food. I am very happy to sit down with you and the cook and look over the menu plans to get your suggestions. And don't forget you can access the self catering budget on any day of the week.

Best Wishes

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